
CRM Leaders
CRM Leaders is a community for the people running retention at ecommerce brands. A quarterly workshop in person, and a conversation that carries on in between.
What is it?
Led by brands, for brands.
Quarterly workshops
A small room, senior people, one subject each time. Held in London and New York.
No sales pitches. Just CRM leaders supporting each other, brand to brand.
Membership is for people working in-house at brands.
CRM Leaders. Brand to brand.
A closed community for the people leading CRM inside ecommerce brands to learn faster, share openly and stay ahead of an industry that never stands still.

With hundreds of new AI capabilities, platform features and technologies emerging every day, keeping up is no longer something you can do alone. Our in-person workshops bring CRM leaders together to share what’s working, what isn’t, test new ideas, explore the evolving AI tech stack and learn from people tackling the exact same challenges.
Confidential by design.
Every member signs an NDA before joining. What’s shared in the room stays in the room. Members can speak candidly, share their learnings and challenges, and learn from one another with confidence. Nothing is shared outside the community without permission.
Events
Upcoming






Join
A room of your peers.
